Request EpicCare Link Access

Internet Explorer version 11, Microsoft Edge version 88 or later, Mozilla Firefox version 78 or later,

Google Chrome version 88or later, or Safari version 14 or later to access the applications

If you don’t remember your username, anyone else in your group who can log into EpicCare Link can find your username in the My Groups activity.

• If no one else can log in, or you are the only user in your group, contact xxx

If this is your first time logging in, you should have received an email with your initial password. If you did not receive that email, check your spam folder.

• If you still can’t find that email, a Site Administrator for your group can assign you a new temporary password from the My Groups activity.

• If no one else can log in, or you are the only user in your group, contact xx

To use the Forgot Password feature on the login screen, you must have previously logged into EpicCare Link and answered challenge questions.

• You can answer challenge questions by logging in, clicking Menu, and then Settings.

• In the Challenge Questions activity, you will first be prompted for your current password. You can then select two questions and answer them. You can change these questions and answers anytime in the future.

After five failed login attempts, your account is locked.

• Your Site Administrator is unable to unlock accounts, so please contact xxx

To access EpicCare Link you need a PC or Macintosh computer, a high-speed or DSL internet connection (dial-up not recommended), and an updated Internet Explorer or Mozilla Firefox. EpicCare Link uses industry-standard encryption technology ensuring that only you and our staff have access.

HealthPoint is providing EpicCare Link at no cost. EpicCare Link is a web-based service that requires no installation on your servers or computers.

Providers who have been identified in the electronic health records system (Epic) as the patient's primary care provider (PCP) will have access to the health record for as long as the provider is listed as the patient’s PCP.

Other users with a temporary relationship to the patient, such as consulting and referring physicians, their staff, a regulatory agent, or a provider at a community facility (e.g., a nursing home) will have access to a patient's record for 90 days following the user’s first login to EpicCare Link.

Please speak to your physician liaison to request access.

Please contact EpicCareLink@healthpointchc.org to report a problem. Be sure to indicate to the help desk that you are working with EpicCare Link so the ticket will be sent to the correct team.

Once the request is submitted, it generally takes two weeks to process the account, upon which the user’s account information will be emailed to the email address specified in the request.

Once the account request has been approved and processed, you will receive your username and password via email. Please enter an accurate email address in the request form to receive the receipt of your username and password.

HealthPoint has physician liaisons available to provide EpicCare Link training. In addition, tools are available to share tips and suggestions as you navigate the EpicCare Link. Targeted education materials can be found in the Quick Links section of EpicCare Link.

Access is managed by one or more site administrators per group. Ideally, a group will have at least two administrators, so there is a primary contact and a backup to prevent lockouts. These users are typically practice or office managers, supervisors, or directors.

Site administrators can:

Deactivate users who no longer need access to EpicCare Link or have left the organization.

Reset a password for a user who can't log in to EpicCare Link after five failed login attempts.

Unblock a user’s two-factor authentication.

Request access for new users by submitting the new account request for new users within the application.

Site administrators are required to:

Review First Access Reports regularly to monitor appropriate use and who is accessing patient records.

Review their team's access every quarter and complete site verification within 30 days. This review only takes a few minutes and only one of your site administrators needs to review and confirm their users’ access status. If site verification is not completed within 30 days, users from your group won't be able to access the system until verification is completed.

We require the following personal identifiers: birth date, social security number, the address of where you physically work, phone number, email address, job title or role, and National Provider Identifier (NPI) if applicable.